SHIPPING

We offer free shipping on orders over 100€.

Processing Times

Orders are typically prepared and dispatched within 1–2 business days after your order has been confirmed.

During collection launches, sales or other high-volume periods, processing may take slightly longer. We’ll always do our best to get your order to you as quickly as possible.

Delivery Partners

Depending on your destination and the delivery service available, your order may be shipped with one of our trusted carriers:

Colissimo · Chronopost · DHL · UPS

The carrier is selected based on your delivery destination to provide the most suitable shipping service.

Estimated Delivery Times

Once your order has been dispatched, estimated delivery times are:

European Union: 3–5 business days
International: 5–8 business days

Please note that these are estimates and may vary depending on the destination and the carrier.

Order Tracking

As soon as your order leaves us, you’ll receive a shipping confirmation email with a tracking link so you can follow your parcel every step of the way.

You can also track your order from your customer account HERE

Duties & Taxes

For orders delivered within the European Union, no additional customs duties are charged upon delivery.

For orders delivered outside the European Union, customs duties, import taxes and other local charges are not included in the price displayed at checkout.

These charges are determined by the destination country’s customs authorities and are the responsibility of the customer.

Delivery Issues

Please make sure your shipping address is complete and correct before placing your order. After order is placed, we can modify the shipping address within 1 day after order placed. 

If your parcel appears to be have delay or any delivery issue, please contact us so we can help investigate the issue with the carrier.

RETURNS

You have 14 days from the date you receive your order to request a return.

Return Conditions

To be eligible for a return, items must be:
-Unworn and unused
-In their original condition
-Returned with all original tags attached
-Free from stains, make-up, perfume, deodorant marks or any other signs of wear

We reserve the right to refuse a return if an item does not meet these conditions.

How to Make a Return

To request a return, please contact us with your order number and the item(s) you would like to return. Returns can be asked within 14 days after reception. 

We will provide you with the return instructions and, a prepaid return label.

Please use the return method provided by KIRA ARUTO to ensure your return can be tracked correctly.

Refunds

Once your return has been received and inspected, we’ll notify you by email.

If your return is approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear on your account after it has been processed. Processing times may vary depending on your bank or payment provider.

Original customs duties, import taxes or other charges paid directly to local authorities are not refundable by KIRA ARUTO.

Exchanges

We currently recommend returning your original item and placing a new order if you would like a different size or style.

This helps us make sure your preferred item reaches you as quickly as possible.

NEED HELP?

If you have any questions about your order, delivery or return, our team is here to help.

Please contact us at contact@kiraaruto.com or by filling this form. Include your order number whenever possible.